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Shipping Policy

1. Introduction

At Rawe Leadership Solutions, we are committed to providing a seamless and efficient shipping experience for our customers. This Shipping Policy outlines the procedures, timelines, and terms related to the shipping of physical products purchased through our website. By placing an order, you agree to the terms outlined in this policy.

2. Order Processing

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details and estimated shipping timeline.

  • Processing Time: Orders are typically processed within 2-3 business days of purchase. During peak periods or promotional events, processing may take up to 5 business days.

  • Payment: All orders must be paid in full at the time of purchase. We accept major credit cards, PayPal, and other secure payment methods.

3. Shipping Methods and Costs

We offer the following shipping options within the United States:

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  • Standard Shipping: Delivery within 5-7 business days. The cost is calculated based on the weight of the package and your location.

  • Expedited Shipping: Delivery within 2-3 business days. An additional fee applies, which will be displayed at checkout.

 

Shipping costs are calculated at checkout based on the selected shipping method, package weight, and delivery location.

4. Shipping Timelines

  • Domestic Shipping (U.S.):

    • Standard Shipping: 5-7 business days after processing.

    • Expedited Shipping: 2-3 business days after processing.

  • International Shipping: We currently do not offer international shipping. All orders must be shipped to a U.S. address.

 

Note: Shipping times are estimates and may vary due to factors such as weather, carrier delays, or holidays. Rawe Leadership Solutions is not responsible for delays caused by external factors.

5. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.

  • You can track your order by clicking the link in the email or by visiting the carrier’s website and entering the tracking number.

  • If you do not receive a tracking number within 5 business days of placing your order, please contact us at [email address].

6. Shipping Restrictions

  • U.S. Only: We currently ship only within the United States. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations.

  • Hazardous Materials: Certain products may be subject to shipping restrictions based on carrier policies. If your order contains restricted items, we will notify you and provide alternative shipping options.

7. Lost or Damaged Shipments

  • Lost Shipments: If your order is lost in transit, please contact us within 30 days of the expected delivery date. We will work with the carrier to locate your package or provide a replacement or refund.

  • Damaged Shipments: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damaged items and packaging. We will arrange for a replacement or refund.

8. Returns and Exchanges

  • Return Eligibility: Products may be returned within 30 days of receipt if they are unused, in their original packaging, and in resalable condition.

  • Return Process: To initiate a return, contact us at [email address] with your order number and reason for return. We will provide a return shipping label and instructions.

  • Exchanges: If you need to exchange a product, please follow the return process and place a new order for the desired item.

  • Non-Returnable Items: Custom or personalized products, digital downloads, and certain training materials are not eligible for return unless defective.

  • Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

9. Changes to This Policy

We reserve the right to update this Shipping Policy as needed. Any changes will be posted on our website, and the updated policy will apply to orders placed after the revision date.

10. Contact Information

Rawe Leadership Solutions
4545 West Beardsley Road #2103
Glendale, AZ 85308
602-509-2814
wrawe@williamcrawe.com (mailto:wrawe@williamcrawe.com)

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